SHIPPING & RETURNS
SHIPPING POLICY
How long does delivery take?
Local delivery is within 1 to 3 working days.
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Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there! Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
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Which address should I ship my order to?
If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
RETURN & EXCHANGE POLICY
What is your returns policy?
Returns are accepted if returned within 30 days of receipt. For exchanges, kindly indicate the new size/color you'd like to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you'd like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item. If you are unsure of the eligibility of returns of your product, please contact our team at furrybaespet@gmail.com
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Will you refund me my delivery charge?
You may drop off your parcel for free at your nearest PosLaju branch with the consignment note provided in your parcel.
However if you did not get one and/or you get charged for your parcel, send us a photo of the receipt and your bank account details. We will then refund the amount accordingly to your bank account.
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Can I come and collect or return a parcel in person?
Yes, we accept walk-in pickup and/or returns at our warehouse.